Terms and conditions

We want to provide you with an outstanding business-to-business experience at gourmit.uk.
Before using gourmit.uk, please make sure you have carefully read the accompanying terms and conditions, which outline what you may expect from us and the conditions under which you agree to be bound as soon as you place your order.

becoming a customer
You must be older than 18 years old, need delivery in our area, and have a credit or debit card in your name that we accept in order to make an order with us. We reserve the right to reject any order or, in our sole discretion, to suspend your account with us. When you submit your order, our terms and conditions will be applicable.

your account
To make using our website more convenient, you can create an online account with us. You will receive a user name and password if you do this, which you must use each time you place an order with us. All activity on your account is within your control. To avoid any unauthorized use of your account, you should make sure that your username and password are known only to you and that access to your computer is limited. If you think someone else knows your password or that it has been used improperly or could be used in the future, you must notify us right away. Please make sure the data you supply to us is accurate and current.

Gourmit.uk is the website's owner and operator. After you place an order on the website, we will send an email to the email address you supplied to confirm your order. This email will
include a list of all the items you've ordered, their prices, and shipping information. We shall only enter into a legally binding agreement once the products have been delivered to you in full. You are responsible for contacting us to change your details if you entered an incorrect email address, did not receive an email purchase confirmation, or if any other details were
entered incorrectly. We cannot be held liable for incorrect information entered or spam filtration by your email service provider.

amending or canceling the contract
When you order goods that are out of stock for any reason, we'll let you know and either send you a replacement item or arrange for a full refund or gift card to be sent within two
working days.

price and delivery charges
When you finalize your order by clicking "Checkout" the price of the goods will be as displayed on the website at that time. It will be inclusive of VAT (where applicable) or any other taxes, as well as subject to shipping fees. When you check out, a shipping fee that applies to your order will be disclosed. At the time of placing your order, we will charge your debit or credit card with the full amount of your order, including any applicable delivery fees or packaging fees.

We will always try to deliver your order during the delivery window that you specified when placing your order. We cannot accept liability if your delivery is rejected or not accepted at
the recipient's address. Occasionally, circumstances beyond our control, such as epidemics, severe weather, and road closures, may prevent us from delivering your items at the scheduled time. In these situations, we will get in touch with you right away to reschedule the delivery. In such a case, the maximum amount of our liability to you is the purchase price of
the ordered items plus the cost of delivery.

if you are dissatisfied
We pledge to provide you with the greatest service and the highest-quality products, and we guarantee the excellence of all the products you order from us. When the products are delivered, you must inspect them right away. If you are unhappy with our service or the quality of the products you receive, you must notify us as soon as possible in writing via the feedback form found in the Contact Us part of the website. When feasible, our customer service staff will review complaints regarding service and get back to you within one working day. Unfortunately, we are unable to accept the return of any produce that has been sent to you; however, if the products you ordered are defective, we may, in our absolute discretion, send you a gourmit.uk voucher to the value of the goods that have fallen short of your expectations within 3 working days of a complaint being received. On occasion, we may request the return of the goods for inspection.

what we will not be liable for
We won't be responsible for any indirect or subsequent loss, harm, or loss of profits resulting from our provision of or failure to provision of the goods to you. Traces of nuts and other allergies may be present in some of our products. It is your obligation to make sure you have read the material. Please get in touch with us if you need any additional details regarding allergens. Once the products have been delivered to the address or safe location specified in your order, we are no longer responsible for them. Our product will arrive to you in pristine condition thanks to our packaging, but it is your obligation to make sure that all perishable items are chilled as soon as possible after delivery. Furthermore, we will not be held responsible for any damage the items may sustain by being moved, transported, or delivered to any other place after our delivery by you or a third party. Please be aware that while we will make every effort to guarantee that access to and transmission through our website are error-free but, given the nature of the internet, this is not something that we are able to guarantee. There may be occasions where access is suspended or restricted so that we can undertake repairs, maintenance or improvements. We will keep such occasions to a minimum and endeavour to restore full access as soon as we can.

The complete agreement between us is outlined in these terms and conditions. If a delay or failure results from circumstances that are out of our reasonable control, we won't be held responsible. The terms and conditions in effect at the time you make a purchase will not be affected by any changes we make to our website, policies, or terms and conditions in the future. Despite our best efforts to ensure that all product descriptions, photos, information, and prices are accurate, we do not accept responsibility for any mistakes, errors, or omissions. Colour and shape may vary from those shown on the website. This Agreement is governed by the laws or England and Wales and both parties hereby submit to the exclusive jurisdiction of the English courts.

weights of products
Due to the nature of our products, some product weights may vary slightly at time of products being supplied.

shelf life
Shelf life indicated on the website is intended from production day. gourmit.uk will always deliver within 50% residue of the shelf life as advertised on the website.